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Shipping & Delivery Policy

Thank you for shopping at Joyous Bake.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions For the purposes of this Delivery Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to JOY & TIERS ENTERPRISE (LA0025211-U).

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website

Website refers to Joyous Bake, accessible from

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Door-to-door Delivery

By placing order through our website,

  • We are closed on Monday but deliveries are available if prior notice are given and agreed between You and Us.
  • All customized orders are expected to order 1 week in advanced.
  • We only provide delivery service within Kuala Lumpur and Selangor.
  • Quoted delivery times are a guide only. While we strive to meet the targeted delivery times, from time to time factors beyond our control can result in delayed delivery

Shipping Rates

All shipping costs are calculated by distance. You may fill in your address / postcode to check your shipping rates.

For pick-up request (from our physical outlet), kindly remark and provide us your preferred delivery time slot. You should pick-up the Goods at the following address:

P7-2, Signature Office-Shop, Persiaran Jalil 2, Bukit Jalil 57000, Kuala Lumpur, Malaysia.

Contact Us

If you have any questions about this Delivery Policy, You can contact us: